FAQ
Tourists
Local bandits
Commission, Payments and Taxes
Tourists
How can I find new Adventures and experiences?
Our ‘Local bandits’ add new experiences and adventures to the site all the time. To find the perfect experience for you, use these easy filters on the home page: activity type, location and time of the event, to find a short list of great options. In minutes, you’ll find all the fabulous experiences offered by our Local bandits.
Can I ask questions about the experiences before I buy tickets?
Of course - it's easy to message any of our ‘bandits’! Simply click “send a message to the “Local bandit” on the experience page or on the "About the bandit" page. You can also send your question to our team at expert@banditours.com
Do you check the quality of the experiences you offer?
Yes, every experience is checked by our group of professional editors before it’s added to the site. We check the content of each tour and personally connect with each potential Local bandit to ensure that every experience meets our quality expectations. We also recommend that you read the information provided on the banditours site to make sure that the experience is exactlt what you’re looking for
How do I open a banditour account?
It’s easy! Just click on the "Sign Up" button on the banditours homepage and click “connect via Facebook” or fill in an email and password to get started.
Why do I need to register?
You can browse the site and find great experiences even if you’re not registered but you'll need a banditour account to book your spot on an experience. This ensures a Local bandit knows who to expect at their activity. After you register, click on “Book Now” on the experience page and you’ll automatically be directed to the secure payment page where you can choose the number of tickets you would like to purchase. You must pay for your ticket to reserve your space.
How do I find out where an experience is taking place?
On each experience page, the location of that experience is included in the information provided. Additionally, after you book the tickets you will receive a confirmation email that includes the exact address, the number of tickets you reserved and the total price along with the contact information (including phone number) of our Host – Local bandit.
What happens if the experience is cancelled?
If any of our Local bandits experience is cancelled for any reason, you’ll be notified as soon as possible via email and/or phone and will be refunded the full amount paid to your credit card within 5 working days.
What is your cancellation policy?
You can cancel your reservation for any experience and receive a full refund for the total amount paid as long as the cancellation is requested no later than 48 hours before the scheduled time of the experience. Cancellations can be made on the "My Bookings" page by pressing on the “Cancel Booking” button.
Are my credit card details safe?
Yes - we take security very seriously! All credit card transactions through banditours are completed via icredit.rivhit.co.il for maximum security and protection.
How can I book a private experience?
Most banditours experiences are available to be booked as a private event. In the experience booking page, choose the event you would like to have private, click on the button "contact Local bandit" and ask if they can offer private experience for you. Please do not include personal information such as your email address or telephone number in your original message, as for the safety of our team all correspondence should be made through the banditours message system. The Host of the experience, our Local bandit, will respond to you via the banditours message system and a copy of any message received will also be sent to your email address used to register to banditours. Please ensure this email address is in use. Once the details have been agreed between you and your Local bandit, the Local bandit will contact the banditours team and we will provide you with an invisible link to book the event.
Will I still have to pay a transaction fee if I have a subscription?
No, our subscribed members are exempt from transaction fees.
Will I have to pay for the transaction fee if I am using a discount code?
Yes. The transaction fee will not be covered by the coupon code, so this will be added on top of your order and without discount.
Will I have to pay for the transaction fee if I am using credits on my account?
Yes. The transaction fee will not be covered by the credits, so this will be added on top of your order.
Will I get the transaction fee back if my order is cancelled by the Local bandit or you?
Yes, if an event is cancelled by us or the Local bandit your fee will be returned to you.
Will I get the transaction fee back if I cancel my order?
No, if you cancel your own order the transaction fee will not be returned.
Will I still have to pay the transaction fee if I purchase a gift card or a subscription plan?
No, if you purchase a gift card or a subscription plan you will not need to pay a transaction fee.
Local bandits
Who can create an experience on banditours?
Absolutely anyone can create an experience! banditours was created to allow anyone to host and share their knowledge, passion and interests. All you need to do is list your details to get started!
What experiences should I host?
Any passion or interest can be turned into a Local bandit experience. We just recommend that you think carefully about what experiences or local adventures are personal to use. We prefer very cool experiences nor adventures with a personal twist, with an added value that no one else could find or replicate. There are endless examples: Are you a clubber and know the nightlife scene in your city? Why don’t you take singles or business group for a night out? Are you a graffiti artist and want others to observe your hard work? Open a remake restyle graffiti workshop. Do you enjoy cooking Moroccan food based on your parents roots? Invite others to enjoy it as well! Are you a Yoga nor Pilates teacher? Take our guests to enjoy your class outdoor at the park or the beach and have a cool picnic after words! Well, options are endless!
What details are important to have on my experience page?
The information listed on your experience page will build interest in your experience. Therefore, information should be informative and comprehensive and should include high-quality images to increase your chances of appealing to a wide audience. Don’t forget to write about yourself on the "My Profile" page so that registrants will get to know you better. We recommend that you choose at least three dates for each experience.
Will my experience immediately show on the banditours site? When?
banditours editors review all experiences before approving them for the site to ensure that the content and quality of each experience meets our community standards and are appropriate for the intended audience. The banditours team will review your experience application as soon as you submit it. We will contact you by email or phone to confirm certain details or to suggest changes if necessary. Once your tour is approved it will be shown on the banditours website.
How should I price the activity and determine the right length of time?
There are no set rules for determining the appropriate cost of each experience or a suitable length. When making these decisions you should consider the nature of the activity and the target population and set the price and duration accordingly. If there are costs involved in running your experience, the price per registrant should include these costs plus the amount of money you wish to earn for your time. You should also consider the banditours commission as well as any tax you may be liable to pay. banditours hosts are entirely responsible for creating prices: the banditour team has no input on this/
How can I limit the minimum and maximum number of attendees?
When you add dates to your experience (on the Add Dates page), you will have to fill in the maximum number of attendees. We do not provide an option to set a minimum number of participants as we believe that there is inherent value in running an experience even if registration is lower than you’d hoped – these participants will become your best spokespeople and will encourage others to attend your future events. They may even come back themselves, building a loyal following of clients.
How can I change the number of places available after I've published the event?
We understand that sometimes you need to alter the number of available places after you've published your experience. No worries - we have made this super easy to repair. You just need to return to the Add Dates page. Click on Edit Experiences > Add Dates (under the Experience you want to change) > alter the number in the Available Places box > Go to my experiences/my events to change your attendee limit.
How can I set a certain number of experiences?
You can do this by clicking on the “Add Dates” button on the "Edit Experiences" page.
How will I know who is coming to my experience?
The system will send you an email for each reservation including the name of the participant and a link to a page with the order details. You can see a full list of future participants on the "Who is joining" page.
How can I contact participants and how can they contact me if necessary?
Upon completing the registration process participants will receive your phone number so that they can contact you to make arrangements if necessary. Likewise, tourists guests can send you a message through our system or through the email address connected to your Facebook account. If necessary, you can also contact the banditTeam and we can help you connect to participants.
How can I cancel an experience?
You should try to avoid cancelling an experience or changing the date of a scheduled experience out of respect for the registrants. In the event that you absolutely need to cancel an experience, please contact us at expert@banditours.com so that we can inform your guests as early as possible. If no tickets have been purchased for a particular experience prior to its cancellation, it can be cancelled through the “My Bookings” page under the list of upcoming events. You can cancel just one date for an experience or all of the experience. Please note that if an event is cancelled and tickets had been previously sold for this experience, guests will be refunded in full.
What should I do if I encounter a troublesome participant?
Rejection of participants is entirely your decision and is at your own risk. Please contact us with the registrant’s details so that we can handle the situation going forward.
What should I do if my tourists guests don’t show up?
It is advisable to start the experience on time and not to wait for latecomers. However, should no participants show up on time, you may choose to wait 15 minutes after which time you may decide to cancel the experience altogether.
How can I change my experience details or add new dates?
To change or edit the details of your experience (time, pictures, description, price, number of tickets, additional dates), go to your profile account. Enter the “Edit Experiences” page and then click on the specific detail that you would like to change (edit, add dates or gallery). Don’t forget to save your changes!
Commission, Payments and Taxes
How do taxes work for Local bandits?
The Local bandit is entirely responsible for any tax on ticket sales. When setting the price for your experience, please take tax into account. banditours will send you an invoice for its commission.
How can I withdraw the funds I earned?
We transfer funds for events directly to your bank account. Transfers for tickets sold occur twice a month: For events taking place between the 1st and 15th of each month, payment is processed on the 21st of that month, and for events taking place between the 16th and 31st of each month, payment is processed on the 5th of the next month. Payment will then appear in your bank account within 3 working days. EVENT DATE PAYMENT PROCESSING DATE 1st - 15th 21st (that same month) 16th - 31st 5th (the following month) Please ensure you enter your correct bank details in 'my profile' section of your homepage otherwise we cannot transfer the funds to you.
What commission does banditours take for listing and advertising experiences?
Listing experiences and advertising them for all our users to see is totally free! banditours only takes a commission of 20% + VAT from the price of tickets we managed to sell for you.
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